ftmstp.com Frequently Asked Questions

Posted by Dick on 7/27/2018 to News

Please read this entire FAQ page before ordering!



Q: How long is shipping?
A: We have four shipping speed options. Depending on what you pay for!
  • Standard 90 day shipping
  • Fast-ish 60 days shipping
  • Faster 30 days shipping
  • Wicked Fast 10 days shipping
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Q: What happens if I move before my product is sent to me?
A: Please use our CONTACT US form at the top of the page and email us your new address. Please also include the original order number so we do not ship to the wrong house!

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Q: Is packaging discreet?
A: Absolutely. I wrap it up in multiple bubble wrap packaging and make sure there is NO WAY you can tell what is inside the package.

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Q: How do I contact Customer Support?
A: Email me at dickbenson.com@gmail.com with support questions.

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Q: Do you ship international?
A: Yup! Sure do. I ship to ANYWHERE that USPS will ship to. Any country.

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Q: How long does clearance item shipping take?
A: Clearance items usually ship within one week. Usually we have to wait until your funds deposit in to the account – then we use that money to ship with.

We are a small company (obviously!) and we do not have a large shipping budget set aside for shipping labels like big companies do.

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Q: Do you offer returns, refunds or exchanges?
A: No. Sorry, this is a prosthetic penis, not a DVD. So please make SURE you understand what you are buying, make SURE you REALLY want it and you can wait to get it.

:)

Also, this is not Wal-Mart. The instant your funds are deposited to the store account, we spend it on the products needed to make your order. Then we start making your order. Maybe some day when we are a bigger company we will have different rules. But for now, absolutely NO REFUNDS and NO EXCHANGES.

Please respect that and MAKE SURE you are ready to purchase before you do.

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If you have a question that is not on this list, please use the CONTACT US form. The link is at the top of this website! If you do not have a registered account, you will not be able to email us!

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